Contacting Technical Support

If you would like to request assistance from our technical support department, please open a trouble ticket in your Hsphere Control Panel and a member of our team will respond promptly. If you have difficulty logging in, please email us at helpdesk@aosoft.com

Submit a Support Request:

Name:

E-mail:

Phone Number:

Your Query:

To Open A Trouble Ticket

• Log into your Control Panel.
• Select "Support Center" from the left navigation.
• Select "Make a Ticket" from the drop-down navigation.
• Enter the subject of your issue in the "Title" field.
• Enter a complete description of your issue in the main body section.
• Click the "Submit" button at the bottom of the menu.

Frequently Asked Questions

• How do I access my Hsphere Control Panel?
  • Open a Browser (Internet Explorer or Firefox)
  • Go to: http://www.AOSOFT.com/
  • In the upper left corner of the site you should see "CONTROL PANEL LOGIN".
  • Enter your username and password in the appropriate fields and click the "go" button.
• What are the benefits of my Control Panel?
  • Trouble Ticket System allows you to request help whether or not e-mail is working.
  • Control your own e-mail, DNS, FTP access, billing information, EasyApp installation, and more.
  • Quick Access icons take you directly to the features you need.
  • Growing Knowledgebase gives you a searchable set of instructions and tips for common tasks.
  • EasyApps give you quick and automatic installation of a wide assortment of web-based services for adding value to your website.
• How do I add email accounts?
  • Log in to your Hsphere control panel.
  • Select "Mail Info".
  • Select "Mail Manager".
  • Scroll down until you see the "New E-mail" link with an "Add" icon next to it, click that link.
  • Type the mail name in the "Email address" field.
  • Select the "MAILBOX" checkbox.
  • Enter the password you would like for the email address.
  • Scroll to the bottom of the page and click "Submit".
• How do I configure my Outlook or Thunderbird email client?
  Outlook XP and 2003 users should use the following steps:

  • Click Tools.
  • Click E-mail Accounts. This will open up the E-mail Accounts window.
  • Click the Add A New E-mail Account button, and Next. This will open the account type window.
  • POP3 and IMAP are e-mail protocols. POP3 will download your email messages to your computer. IMAP will leave your messages on the e-mail server. Most people choose POP3.
  • Select Server Type and Click Next.
  • Enter your information in the fields as follows:
  • Your Name: Enter your name as you would like it to appear in the from field of messages that you send.
  • E-mail Address: Enter your complete e-mail address, such as jane@domain.com.
  • Incoming Mail Server: mail.yourdomain.com (replace "yourdomain.com" with your domain name).
  • Outgoing Mail Server: This will be the same as Incoming Mail Server.
  • User Name: Enter your username (this will be your complete e-mail address, such as john@domain.com).
  • Check Remember password, and enter your password if you do not want to enter your password every time that you use Outlook.
  • Make sure that Log on using Secure Password Authentication (SPA) is NOT checked.
  • Click Finish.
  • Close down and restart Outlook.

  Outlook 2000 users will use the following steps:

  • Go to Tools.
  • Choose Accounts.
  • Select the Mail tab.
  • Click on Add.
  • Select Mail. This will open the Internet Connection Wizard.
  • Enter your Name, then click Next.
  • Enter your E-mail Address, then click Next.
  • Choose POP3 or IMAP and enter mail.yourdomain.com in the Incoming Mail (POP3) or (IMAP) server field.
  • Enter mail.yourdomain.com in the Outgoing Mail (SMTP) server field. (If you choose, you may enter your ISP's SMTP server information in this field instead.)
  • Click Next.
  • Enter your full e-mail address in the Account Name field.
  • Enter your password in the Password field.
  • Choose the method your company uses to connect to the Internet.
  • Click Next.
  • Click Finish.

  Outlook Express 5.x users should do the following:

  • Go to Tools and click on Accounts. An Internet Accounts window will open.
  • Click Add, then click Mail. This will start the Internet Connection Wizard.
  • Enter your name in the Display name: field and click Next.
  • Enter your e-mail address in the input box.
  • In the Incoming mail (POP3) field type mail.yourdomain.com; in the Outgoing mail (SMTP) field type mail.yourdomain.com; click Next.
  • For the account name, provide your full e-mail address.
  • If you want the program to remember your password, mark the box labeled "Remember password" and provide your password. If you do not mark the box, the program will prompt you for the password when you attempt to send or receive e-mail. Click Next, then click Finish on the Congratulations page.
  • In order to send e-mail through the AOSOFT servers you should enable SMTP Authentication. AOSOFT servers support "POP before SMTP Authentication," which does not ask the e-mail client to authenticate for outbound e-mail if the client has already authenticated for incoming e-mail, however Microsoft Outlook Express does not offer this feature. Go to Tools and click on Accounts.
  • An Internet Accounts window will pop up. Highlight the name under Account and click on Properties.
  • This will bring up the Properties box. Then click on Servers.
  • If you look under the Servers tab, you will see a check box for "My server requires authentication". Go ahead and check that box. Then click on "Settings...".
  • Under Outgoing Mail Server, check mark where it says "Use same settings as my incoming mail server."
  • Save and close everything. Now, you can send mail through our servers.

  If you use Mozilla Thunderbird, you should follow these directions:

  • First click on "Create a new account".
  • Select "E-mail account" and press Next.
  • Fill in your name and e-mail address, press Next.
  • For the incoming and outgoing servers, use "mail.yourdomain.com" then press Next.
  • Your user name is your full e-mail address. Press Next.
  • Now you are asked what you would like to call this account. Choose yourself and press Next.
  • You will get a summary, check your information, and if everything is OK, press Finish.
  • Mark your e-mail address and press "Get mail".
  • You are immediatly asked for the password to your e-mail account; fill in and press OK. You can also choose if you want Thunderbird to remember the password.
  • If you now have filled everything in correctly, you should now be able to enjoy Thunderbird.
• How do I FTP my website documents to my AOSOFT Web space?
  • Login to your Hsphere Control Panel
  • Select "File Manager" from the main page
  • Navigate to the folder you wish to populate with files
  • Click the "Upload" button at the top
  • Click "Browse" to the right
  • Locate the files you wish to uplaod and select "Open"
  • Click the "Upload" at the bottom of the file browser
• How do I buy a domain name?
  • Open a browser and go to: register.aosoft.com
  • Enter the name of the domain or domains you wish to register.
  • Provided the domains are available, click the check box next to your domain and click register.
  • Enter a username and password, your billing information, and your business or personal information. Please note, for security purposes the personal information needs to match the information associated with your credit card.
  • Click Submit

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